To download:

1. Create a new sub-directory titled "Remedy" on your local hard drive under C:\Temp.
2. Down load Remedy 6.0.1 Patch 1398 Update (25mb) and save the file into the Remedy sub-directory you created in step 1.
3. The file should now be saved to your local hard drive.
4. Once the file is on your hard drive, follow the instructions for Installing Remedy.

1. Back up your ARcmds folder. (See the note above.)
2. Click on the "Start" button in the lower left corner of your desktop.

   Note: Depending on your PC operating system, some of the uninstall instructions may vary slightly.

3. Select "Settings."
4. Select "Control Panel."
5. Double click on "Add/Remove Programs."
6. Select "Remedy User 5.1.x."
7. Click on the "Change/Remove" button.
8. Click on "OK."
9. Select "Yes to All."
10. Select "Yes."
11. Select "OK."
12. Select "OK."
13. Select "Yes."
14. Select "Yes."
15. Select "Close."
16. Restart your PC.

1. You MUST Uninstall any older version of Remedy.

2. Create a directory under C:\Temp called Remedy.

3. Download the current Remedy ARS Program into the
    C:\Temp\Remedy directory.

4. Extract the zip archive

• In the C:\Temp\Remedy directory Double-click on
  the file "user.zip."
• Select "I Agree"
• Click on the "Extract" icon. (The extract directory will default to the same directory.)
• Click on the "Extract" button.
• In the C:\Temp\Remedy directory, double-click on the file "setup.exe."

5. Enter the following answers when asked for them
    during installation:

• English—Press "OK" and wait for the InstallShield Wizard.
• Next
• Next
• Next
• You should be at the Choose Destination Folders. The Main Install Folder should be C:\Program Files\AR System. The Home Folder should be C:\Program Files\AR System\HOME.
• Next
• If necessary, Add "itshp8".
• Press OK or Next
• Next
• Finish
  Go to C:\Temp. Delete Remedy folder and contents. Note: Do not delete the ARcmds folder you copied to C:\Temp until you are sure all your macros and reports are working.

1. Click on the Remedy Help Desk Icon.
2. When the login prompt appears, type your User Name (first name and last name, in UPPER CASE letters).
3. Select Accounts.
4. Select Users.
5. Select Add.
6. Type your name in Upper Case.
7. Select OK.
8. Select OK.
9. Select OK.
10. You should be back to the Login prompt now.
11. Click on the User Name drop-down list and select your name.
12. Enter your password - if you have previously created one.
13. Select OK.
14. Close Remedy ARS by clicking on the top X in the upper right hand corner of your screen.

You should change your Remedy password from time to time to assure your privacy. These are the step-by-step instructions.

You can change your password from the Time Sheet Control Panel, the Remedy Service Console for Manager or Support. Any of these will work fine, and you only need to change your password in one place.

1. Click on the Time Sheet icon on your desktop.
   
2. From the Time Sheets drop-down menu on the Tool Bar, select Set Password.
   
3. Enter your new password.
   
4. Save.
   
5. You will receive the following message:
   Would you like to begin using the changed password? This will cause you to lose access to the other servers you are currently logged in to.
6. Click on Yes.
   

OR

1. Click on the Help Desk Support or Help Desk Manager icon on your desktop.
   
2. From the Utilities drop-down menu on the Tool Bar, select Set Password.
   
3. Enter your new password.
4. Save.
   
5. You will receive the following message:
   Would you like to begin using the changed password? This will cause you to lose access to the other servers you are currently logged in to.
   
6. Click on Yes.
   

Customer Support Center
801-538-3440
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