ITS administers a statewide contract with a vendor that provides equipment maintenance and repair services for LAN, desktop, and printer devices that are outside of their warranty period. When an agency requires maintenance and/or repairs on a specific piece of equipment, the agency calls ITS Customer Support to initiate a work order.

ITS maintains a list of equipment supported by the vendor. If an agency desires to put a specific device under a maintenance contract, ITS pays the vendor and then passes on the costs, plus 8%, to the agency. If an agency wants to add a device to the list of supported equipment, ITS works with the contracted vendor to get a price quote for the new device and then adds the new device to the list.

Equipment can also be repaired without a maintenance contract. In this case the vendor charges time and materials and bills the agency directly.