Server Administration as a product, is the management of a collocated or dedicated agency server in a State Data Center. Customers subscribing to ITS server hosting who do not wish to manage their own servers may find Server Administration just what they need.

The product includes maintenance and support of the operating system and hardware, security revisions, and other services as specified by the customer. Service level guarantees are negotiated for each agency, depending on configuration and complexity of the requested environment.

ITS provides Server Administration for NT, Novell Netware, Solaris, AIX, HP-UX, and Linux operating systems. ITS also provides Server Administration services for Websphere, iPlanet, Tomcat, and Citrix application environments. Support of agency applications is not included in the Server Administration product.

Agencies wishing to purchase Server Administration services must consult with ITS beforehand to verify that their desired environment can be supported. ITS will assume operational responsibility of an agency’s server only after a turnover process is completed between ITS and the agency.