• Conversion Process
• Features
• Benefits
• Dialing Procedure
• Dialing Tips
• To Reach an Operator
• Translation Service
• Order/Delivery of Calling Cards
• Instructional Materials

Qwest Communications was recently awarded the state's calling card business. What does this mean to you?

All existing State of Utah AT&T calling cards, approximately 1,900, will cease to work effective July 31, 2005. Therefore, state employees requiring a "new" or "replacement" Qwest calling card should submit a request to their agency telecommunications coordinator. Agency coordinators, in turn, should e-mail requests for calling cards to ITS' Telecomm Order Box ( ITSORDERBOX@utah.gov ). If you don't know who your agency coordinator is, then send your request directly to the Telecomm Order Box email address. Include all pertinent information, e.g., specify "new" verses "replacement", DAS ID/Low Org, user/card holder name, authorized person, contact information and to whom the calling card(s) are to be mailed.

To prevent any possibility of fraud, please destroy your AT&T Calling Card.

Time is of the essence. Ideally Qwest calling cards will be issued prior to July 31st; the date AT&T calling cards expire.

If you have questions, please contact Patricia Budge, ITS: (801) 538-3534; pbudge@utah.gov .

• Competitive domestic and international rates
• Unique calling codes
• Customer-selected 10 digit + PIN
• Fraud protection
• Toll free, dedicated customer service available 24 x 7
• The # re-origination allows multiple calls without re-entering the calling code each time
• Misdial correction allows customers to re-enter a misdialed phone number/calling code without having to hang up and start over
• Speed dialing allows customers to program up to nine numbers that they frequently call
• Users can originate calls from over 80 international destinations and terminate into the U.S.
• Operator service is available

• Cost effective
• Account security
• 24 x 7 customer support
• Convenience: # re-origination, misdial correction and speed dialing
• Easy: select customized 10 digit number and PIN (as available)

• Dial the toll free access number on your calling card. Listen for the voice prompt.
• Dial your 10-digit card number + PIN. Listen for the voice prompt.
• To place a domestic call: dial area code + telephone number. To place an international call: dial 011 + country code + city code + telephone number.
• To place calls from a touch-tone phone outside the U.S. and Canada :
• Dial the toll free primary access number for the country you are in. listen for the voice prompt or tone.
• Dial the security access code (647). Listen for the voice prompt or tone.*
• Dial your 10-digit card number + PIN. Listen for the voice prompt.
• Dial to call back to the United States : dial area code + telephone number. To call between or within other countries: dial 011 + country codes + city code + telephone number.

*If the call does not complete using the primary access number, or if there is no primary access number, please use the alternate access number. The alternate access number does not require the use of the security access code.

• To place additional calls, do not hang up: press and hold (#) for two seconds.
• If the telephone you are using does not allow the (#) key to be held down for two seconds, press (#) several times in rapid succession. Listen for the voice prompt and dial the next telephone number.
• If at any time you make a mistake in dialing, press (*) to return to the previous step.
• To speak to an operator, dial the toll-free access number on your calling card and either press (0) or hold for an operator.
• To use speed dial, enter your card number + PIN, then dial (1) + (#) and follow the voice prompts.
• Any additional toll charges levied by the local telephone company are the responsibility of the caller.

To reach an operator:

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